Refund and Cancellation Policy

Last Updated: August 2026

At CariKopi, we strive to ensure a smooth and satisfying experience for our community. Because our platform facilitates both internal wallet top-ups and direct orders from independent cafe vendors, our refund policies are structured as follows:

1. CariKopi Wallet Top-Ups

Funds topped up into the internal CariKopi Wallet are intended for use within the CariKopi ecosystem.

• Non-Refundable: Generally, wallet top-ups are strictly non-refundable and cannot be exchanged for cash once the transaction is successful.
• Technical Errors: If a technical error results in a double charge or failure to reflect the correct balance in your wallet, please contact our support team within 48 hours with your proof of payment for a manual adjustment or refund.

2. Food & Beverage Orders (Vendor Fulfillment)

CariKopi acts as an intermediary platform connecting users with local cafes and vendors.

• Order Cancellations: Once an order is placed and accepted by the vendor, it is processed immediately. Cancellations are strictly subject to the individual vendor’s approval. If the vendor has already begun preparing the order, cancellations and refunds will not be permitted.
• Missing or Incorrect Items: If you receive the wrong item or an item is missing from your order, you must notify the vendor or our support team within 2 hours of receiving the order. Refunds or replacements for food/beverage errors are at the discretion of the vendor.
• Quality Issues: Quality complaints should be directed to the vendor. If an agreement cannot be reached, CariKopi may step in to mediate, but we do not guarantee a refund for subjective taste preferences.

3. Refund Processing Time

Approved refunds for credit/debit card or online banking payments (via CHIP) may take between 5 to 10 business days to reflect in your bank account, depending on your card issuer or bank.